Benefits of Client IQ

Touch Screen Survey Completed On-site

Patients take your tailored survey upon discharge, via a touch screen system (pedestal, cart, or handheld) which we supply. This is key to attaining high response rates because the likelihood of patients taking a survey is far greater while they are in your location than after they leave. Additionally, a touch screen survey is very quick and easy to complete, much faster and easier than paper-based or telephone surveys. An average 15 questions can take less than 60 seconds to complete.

Real-Time Performance Reporting

Survey reports and alarms are available in real-time for review, analysis and export. Reports are available through your personalized Client IQ account, accessible via the Internet, and customized automatic email reports. Collected data is available for review 24 hours a day, 7 days a week, and 365 days a year. And because it's real-time there is no delay or time-lag between clients completing surveys and your ability to review their responses.

Real-Time Automatic E-mail and/or SMS Text Alerts

Client IQ will automatically send email and/or SMS text survey alerts when certain critical answers are given by patients. For example, if a patient voices dissatisfaction, or indicates  outstanding service by a staff member, the system will automatically distribute an email/text alert to a designated group of your choosing in real-time. This useful notification informs you of important occurrences, allowing you to take any necessary action, and improve critical processes right away.

Real-Time Benchmarking

Compare your location(s) results against others in your industry in real-time. Benchmark by region, entity, various industry categories, and client volume ranges. You can also benchmark for best practices right from your PC, smart phone, and iPadTM.

Client IQ Brochure

For more information on Client IQ and to setup a webinar please contact us.

Features and Benefits

  • High Response Rates
  • Real-Time Reporting & Analysis
  • Automatic Early Warning Alarms (email and/or SMS text message)
  • Advanced Email Warnings
  • Data Accuracy
  • Multi-Lingual Surveys
  • Multi-Location Solution
  • Quick and Easy Data Export
  • Alarm Status Logs & Reporting
  • Real-time Benchmarking
  • Automatic Report Generation & Distribution
  • MyIQ NetworkSM for fast data communication
  • Unlimited Responses
  • Unlimited User Accounts
  • Update Surveys 'on the fly'
  • Advanced Data Filtering System
  • Plug 'n Play Hardware Setup
  • Kiosk Solution Available
  • Mobile Solutions Available
  • Free Phone Training
  • Free Phone Support
  • Free Shipping