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Benefits of Client IQ

Successful Professionals Know that the difference between success and failure often comes down to what information you have, when you have it, how it is communicated and what actions are appropriate in response to it. At QualitickTM we recognize this, therefore, our solutions are geared towards streamlining knowledge management processes in your favor. We place powerful tools, like Client IQTM, in the right hands to ensure that the most accurate and timely knowledge is available to management to help improve performance through effective decision-making. Client IQ is a powerful knowledge management system from Qualitick, Inc. The system assists professionals by facilitating the gathering and analysis of vital feedback data. Client IQ can easily be tailored to gather data from your clients, regarding their experiences and thoughts. This data can then be evaluated, via the robust Client IQ database, to get a better understanding of organizational performance through your clients' eyes. This critical information adds significant weight and influence upon managerial decision-making and quality improvement processes.

Business Knowledge at Your Fingertips - The Key Benefits of Client IQ: Early Warning System - Client IQ can be employed as an early warning system by offering the ability to check for critical vital signs. Industries that are litigious in nature greatly benefit, as Client IQ information can highlight areas that have serious business and legal implications. Choice - you choose what you want to measure and what information you need via the robust Client IQ application. Automatic Data Collection - through our unique touchscreen system which is fast, convenient and easy to use at any location with web access. Real-Time Knowledge - all the information from the Client IQ system is real-time and up-to-the-minute from wherever you are running your surveys. Improved Client Satisfaction - it is believed that clients can feel more satisfied when organizations make an effort to ask them about their experiences and thoughts at an appropriate time. Data Collection at Remote Sites - the browser-based technology allows for data to be collected at even the most remote of locations. Performance Trending - through the ability to collect data over an extended period of time. Allowing for trends to be identified by comparing one time period with another. Remote Access to Client IQ Information - because the system is browser-based, you can access the powerful knowledge database from any where you have a web connection. Data Mining Capabilities - the powerful Client IQ database allows you to data mine the collected information to micro-analyze market segments. For instance, what were the results for certain market segments based on the respondents' gender, age, service used, frequency of visits etc. Downloading of Data - The ability to easily download and communicate all Client IQ data functions into the most common spreadsheet formats. System Affordability - Client IQ is the only economic turn-key knowledge management solution on the market. It is remarkably flexible and it accommodates organizations of all sizes, across any industry.