About Us |
Qualitick systems are designed
to help organizations with their knowledge management strategies to achieve their organizational goals.
Qualitick is headed up by organizational leaders from the fields of marketing, IT, law and medicine. These experts have developed the Qualitick systems to help other leaders who have experienced the same organizational frustrations as they have. Their vision has resulted in the Qualitick suite
of solutions, including the
Client IQTM system.
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 QualitickTM is committed to assisting professionals to acquire critical knowledge to aid effective decision-making and quality improvement processes. The experts at Qualitick recognize that the key to successful knowledge-management is based on satisfying two critical factors when implementing client satisfaction
and information gathering programs:
- Effective Data Measurement
This is the ability to effectively collect data that is accurate, timely, in the hands of right people and usable. Many existing data measurement tools fall short of meeting this criteria and the information that is produced is often biased, inaccurate, untimely, often in the hands of the wrong people and/or unusable for decision-making, planning and executing. Traditional measurement methods that are dogged with these drawbacks include hard-copy surveys, surveys by mail and by phone.
- Efficient Data Evaluation
Once data measurement and gathering has taken place, it is critical that an efficient evaluation system is employed for analysis. Data, in its raw form, is almost worthless unless it is analyzed in a structured format to yield useful information and knowledge. Organizations often hit road blocks because their evaluation process does not allow for efficient data evaluation. And often when it does allow for evaluation it only imparts limited information, without the ability to outline root-cause and relational factors.
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The five Qualitick factors for knowledge-management success:
1. Identify
Establish the variables and processes that are to be measured.
2. Measure
Measure the variables with a relatively high poll rate for accurate results.
3. Evaluate
Effectively and efficiently evaluate the collected data to establish structured and meaningful information.
4. Strategize
Use the acquired information and knowledge to execute strategies for greater efficiencies and improved process performance.
5. Remeasure and Evaluate
Complete the system feedback loop by remeasuring and reevaluating the new process for continuous quality improvement.
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